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What is the procedure to move my domain from another host provider ?
Is there a downtime when I move the domain ?
No. you can use the "Preview URL" to work on the domain before it is moved, including transfering files and checking the site will look fine. This way people browsing the web site won't see that anything is happening to the web site. This preview URL is an alias to what will be the moved domain, and continues to exist after the domain is moved.
Can I move several domains at once ?
Yes, the procedure is the same as above. You can move all the domains in one shot.
I don't know or I forgot my registrar, how do I find out ?
Send an email to support mentioning your account and the domain you want to move. They will send you a link to follow to recover the registrar.
Is a registrar the same as a web host provider ?
Not necessarily. They often are different. rootr.net can act both as a web host and as a registrar, however we don't require you use us as a registrar, you can use any of the hundreds available. It will work fine as long as the nameservers are rootr.net's. All registrars let you do this.
Is there a fee for moving a domain ?
No, there is no charge for moving a domain to rootr.net.
My old provider won't let me move, what do I do ?
Double check again with them, as this is a rather rare case.
When it does happen, it nearly always involve a third
or fourth party somewhere.
I am registering a domain on my own, can I put rootr.net as the name servers ?
Yes. However, please let us know the domain, even if you don't have an account
with us, in order to avoid "lame delegation", a type of DNS problem.
There is no charge for this, just send an email to info or support.
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