Subscription and time.
- Payments for more than one year are not accepted.
- Payments for less than one month are not accepted.
When do I start getting billed ?
A week after you receive the account activation notice, your
bank statement will show a charge from "Root Route Corp.", and continues automatically every month, until you close the account.
Online banking services show the transaction's origin. The account is not billed until after it is activated.
How do I close an account ?
Login your account, select "support", then "accounting", and post a closure message.
Note that transfering a domain does not automatically close an account.
There is no "implicit" account closing, explicit instruction to close an account is needed.
Accounts that are not accessed for a long time, are NOT closed. Some users use their account only for data storage purpose.
We do not monitor such details. We only check that accounts comply with the Terms of Service, when necessary.
What are the method of Payment available ?
|Visa Card||yes||Both debit cards and Credit cards are accepted online.|
|MasterCard||yes||Both debit cards and Credit cards are accepted online.|
|American Express Card||yes||Accepted online.|
|Paypal||yes||contact billing to set it up.|
|ACH||yes||contact billing to set it up.|
|Wire Transfer||yes||International SWIFT. contact billing to set it up.|
|FedWire Transfer||yes||US Domestic Wire. contact billing to set it up.|
|Check||yes||Minimum US$ 100.00. Processing delay applies.|
|IMO||yes||International Money Order. At any post office.|
Foreign currencies conversions go through regular exchange rates from banks.
Where no bank is involved in the conversion, current interbank rates as listed on www.oanda.com are often used.
How can I pay by check ?
Made payable to "Rootroute Corp", and sent to the US address
- The minimum amount for check payment is USD 100.00
- Check for less that USD 100.00 have a USD 25.00 processing fee. There is no fee for amount greater than, or equal to USD 100.00.
- The check must be from a U.S. Bank.
- A note should accompany it, mentioning the main account login name.
There are delays of at least 30 days associated with processing and clearing checks.
Remember also to email email@example.com a quick note, right after the check is posted, so we know it's in postal transit.
Paying via money order
International money orders (IMO) are accepted in most currencies.
Typically you go to the Post office and ask to send an IMO. your account is credited only when the IMO has cleared.
How can I pay using paypal ?
To change from paypal payment to card payment, email firstname.lastname@example.org.
- Email email@example.com you would like to pay by paypal.
- Send the payment to firstname.lastname@example.org, but only after contacting billing.
Currency: U.S. Dollars. Category: 'Services'.
The email subject must be:
account X where X is your main login name.
Receipts and proof of payments
email@example.com can issue receipts upon request.
Since this is mostly a reccurrent fee, you can ask the receipt to encompass multiple months or years, specify the start and end dates; Year-Month-Date.
Accounting and billing issues
Accounting and billing issues are dealt with only by email to firstname.lastname@example.org.
To keep a clear trail of deeds, our accounting does not resolve issues over phone, but rather email and web forms.
Technical support, Sales, and Engineering do handle issues over phone as necessary.